Legal Information

This page is written for Australian customers using opsui.au. It summarises the legal and compliance position we apply for Australian businesses, with priority given to Melbourne, VIC and applicable Commonwealth law. It is not legal advice and does not replace the signed order form or any negotiated customer agreement.

• Privacy Act and APPs: We handle Australian personal information with reference to the Privacy Act 1988 (Cth), the Australian Privacy Principles, and OAIC guidance on collection notices, use and disclosure, access, correction, security, and cross-border disclosure.
• Notifiable Data Breaches: If an eligible data breach is likely to result in serious harm, we will assess promptly and notify affected individuals and the OAIC where required by the NDB scheme.
• Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies non-excludable guarantees, rights, remedies, or protections under the Australian Consumer Law, including Victorian fair trading obligations where applicable.
• Spam Act and direct marketing: Commercial electronic messages must be consent-based, identify OpsUI, and include a working unsubscribe mechanism. We do not use demo requests as permission to spam.
• GST and tax invoices: Australian pricing is shown in AUD. GST treatment, invoice content, and tax-invoice requirements are handled according to Australian tax requirements where applicable.

Key public guidance used for this Australian compliance baseline:

• OAIC Australian Privacy Principles
• OAIC Notifiable Data Breaches scheme
• ACCC contract and unfair contract term guidance
• ACMA Spam Act guidance
• Consumer Affairs Victoria fair trading guidance
• ATO tax invoice guidance

1. Acceptance of Terms

By accessing and using OpsUI's software platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and OpsUI Ltd. ("OpsUI", "we", "us", or "our") governing your use of our Services.

2. Description of Services

OpsUI provides a modular Enterprise Resource Planning (ERP) platform for Australia warehouse, 3PL, ecommerce, and manufacturing operators. Our Services include but are not limited to:

• Warehouse management and inventory tracking
• Order processing and fulfilment management
• Financial reporting and accounting integration
• Customer relationship management
• Stock, pick, and dispatch reporting
• Third-party integrations such as NetSuite and NZ Couriers where cross-Tasman shipping workflows require it

3. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete information during registration
• Promptly update your account information as needed
• Notify us immediately of any unauthorized access or security breaches
• Ensure all users on your account comply with these Terms
• Accept responsibility for all activities that occur under your account

4. Subscription and Payment

OpsUI operates on a subscription-based pricing model. By subscribing to our Services:

• You agree to pay all fees associated with your selected plan
• Subscriptions are billed monthly or annually in advance
• All payments are non-refundable except as required by Australia law, including the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) where applicable
• We reserve the right to modify future pricing with 30 days' written notice, without changing fees already paid for the current billing period
• GST will be added to all prices where applicable under Australia law

5. Intellectual Property

All content, features, and functionality of the OpsUI platform, including but not limited to text, graphics, logos, and software code, are owned by OpsUI Ltd. and are protected by Australia and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use our Services solely for your internal business purposes during your subscription period.

6. Data Ownership

You retain ownership of all data you input into the OpsUI platform. We do not claim ownership of your business data. You grant us a limited license to process your data solely for the purpose of providing the Services.

Upon termination of your subscription, you may request export of your data within 30 days. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

7. Service Availability

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

8. Limitation of Liability

To the maximum extent permitted by Australia law, OpsUI Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

Our total liability for any claim arising from or related to the Services shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, statutory guarantee, privacy obligation, or other protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.

9. Termination

Either party may terminate this agreement with 30 days' written notice. Upon termination:

• Your access to the Services will be revoked at the end of the notice period
• You may request export of your data within 30 days
• We will delete your data in accordance with our Privacy Policy
• No refunds will be provided for unused portions of your subscription except where required by applicable law

10. Governing Law

These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Any disputes shall be resolved in the courts of Victoria, Australia and applicable federal courts.

1. Information We Collect

OpsUI collects the following types of information:

• Account Information: Name, email address, company name, phone number, billing address
• Usage Data: Login times, features used, session duration, device information
• Business Data: Inventory records, customer data, financial data, orders, and other data you input
• Technical Data: IP address, browser type, operating system, device identifiers

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Review how features are used so we can fix rough edges and decide what to build next
• Detect, prevent, and address technical issues and security threats

3. Privacy Basis (Privacy Act 1988 (Cth) and Australian Privacy Principles)

For Australian users, we handle personal information in line with the Privacy Act 1988 (Cth) and Australian Privacy Principles. We collect information where it is reasonably necessary for our functions and activities, including providing the Services, securing the platform, supporting customers, billing, responding to enquiries, and meeting legal obligations.

Where Australian law requires consent, including certain direct marketing or optional cookies, we will seek consent and honour withdrawal or unsubscribe requests. We will not use Commonwealth government identifiers as our own identifiers unless permitted by law.

We may disclose personal information to hosting, security, analytics, billing, support, communications, and professional-service providers that help us run OpsUI. Where information is disclosed outside Australia, we take reasonable steps required by APP 8 before that disclosure.

4. Data Security

We protect your data with the following measures:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Role-based access controls
• Regular backup and disaster recovery procedures

If we become aware of a suspected eligible data breach, we will assess it promptly, take steps to reduce harm, and notify affected individuals and the OAIC where the Notifiable Data Breaches scheme requires notification.

5. Data Storage and Processing

Customer production data for opsui.au is hosted in Australia. We comply with Privacy Act 1988 (Cth) and Australian Privacy Principles requirements and take reasonable steps before any cross-border disclosure of personal information.

Some website features rely on overseas service providers. Messages you send to our website assistant (OPIE) are processed by Anthropic PBC in the United States to generate replies, and any enquiry or lead details you submit through the site (including a conversation you choose to send our team) are routed via Make.com in the European Union. We take the reasonable steps required by APP 8 before these overseas disclosures. Please avoid sharing sensitive personal information with the assistant.

6. Your Rights Under the Privacy Act 1988 (Cth) and Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Export: Export your data in a portable format
• Complaint: Make a complaint to the Office of the Australian Information Commissioner (OAIC)

Australian privacy law gives individuals rights to access and correct personal information. If you ask us to delete business data, we will handle that request under your customer agreement and any retention obligations that apply.

To exercise these rights, please contact us at privacy@opsui.au.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They keep you signed in, remember your settings, and show us how the site is used.

2. Types of Cookies We Use

Essential Cookies (Required)

Required for the website to function properly. These include authentication, session management, security, and load balancing. These cookies cannot be disabled.

Functional Cookies

Remember your preferences (theme, language) and saved settings so you do not have to set them again each visit.

Analytics Cookies

Help us understand how visitors interact with our website. Where analytics tools are enabled, they are used for usage patterns, performance monitoring, and error tracking.

Marketing Cookies

Used to deliver relevant advertisements where marketing tools are enabled, such as conversion tracking or advertising pixels.

For Australian visitors, any commercial electronic messages we send must comply with the Spam Act 2003 (Cth), including consent, sender identification, and unsubscribe requirements.

3. Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services. Most browsers allow you to view, block, and delete cookies.

4. Do Not Track

Some browsers have a "Do Not Track" feature. We currently respond to Do Not Track signals by not loading marketing cookies and limiting analytics data collection.